Meet Our Team

Every 3545 partner is an official member of the Microsoft Partner Network and Value Added Resellers for a large number of software solutions. Additionally, our experienced team of consultants and associates hold individual and corporate certifications in a variety of computer and data technologies and software applications.

Nancy Griffing

Managing Partner — Houston, TX

Nancy has been serving the needs of legal and service professionals for 30 years.  She is a founding member of the company and is extremely well-versed on software solutions that serve the needs of her clients.  Nancy oversees the 3545 operations for Applications, Engineering, Development, Data Analytics/Migration.  Her goal is to offer these diverse talents to every client of 3545.  She is passionate about the solutions the company provides to the clients.  She is a frequent speaker and content expert within the legal industry.

SKILLS
  • Software Specialist (Legal, Small Business, Financial)
  • Needs Analysis for Matching Systems & Software to Business Function
  • Document Management, Time/Billing/Accounting/Practice Management/Financial Analysis
  • Workflow & Efficiency
  • Business Advisory Services
PRODUCT SPECIALTIES

NetDocuments, Centerbase, Rocket Matter, TABS/Practice Master, Zola Suite, Clio, Cosmolex, PCLaw, Time Matters/Billing Matters, Timeslips, Microsoft Office Suite, Microsoft SQL, Custom Reporting

With great pleasure, I lead a team of professionals with many diverse talents. I love working directly with our clients to solve their problems and help them harness the power of technology. As a team, we can analyze the needs of our clients, formulate an approach, deliver a solution and solve problems. I love my job, because we can help you, no matter what you need.

Arthur Cruz

Partner — Houston, TX

Arthur has been serving the needs of legal and service professionals for 25 years.  He maintains certifications in both applications and systems in order to serve the needs of his clients.  He is a respected leader of his Engineering team and the clients they have served over the years.  His goal is to give his clients a team that works well together to provide the best services possible for our clients.  The longevity of the tenure of his team is a testament to his philosophy.

SKILLS
  • Technology Services Specialist
  • Microsoft Certified System Engineer
  • Network Design
  • Application/Hardware Integration
CERTIFICATIONS & SPECIALTIES

Microsoft Systems Engineer / VMWare / Network Design / Timeslips / Time Matters / PCLaw / Amicus Attorney

My goal is to make certain the end user experience is trouble-free. A user just wants everything to work. They deserve that experience. When systems support software, then the experience is seamless. My job is to work with my team to make that happen. Whatever the issue is, we will solve it.

Robert Rice

Partner — Dallas, TX

Robert has been serving the needs of legal and service professionals for 25 years. He is the leader of the Analytics/Automation/Coding (AAC) team at 3545. This team manages data and document migrations or conversions. They build bridges between applications or design applications of their own to solve business problems for our clients or expedite workflow between existing or new applications. Robert has a broad application background and relies on this knowledge to solve problems for our clients.

SKILLS
  • Data Analytics
  • Data Migration/Conversion
  • Workflow & Efficiency
  • Custom Applications and Software Bridges
  • SQL Server and Custom Reporting
  • Fluent in German
PRODUCT SPECIALTIES

NetDocuments, Centerbase, Rocket Matter, TABS/Practice Master, Zola Suite, Clio, Cosmolex, PCLaw, Time Matters/Billing Matters, Timeslips, Microsoft Office Suite, Microsoft SQL, Custom Reporting

I have a passion for understanding my client’s problems and discovering the best tools and methods to fix those problems. I believe that any problem can be overcome with vision, research and understanding. My team can adjust, adapt, or create any tool our clients need.  We specialize in moving, migrating, converting, and analyzing data.

Elizabeth Nguyen-To

Partner — Houston, TX

Elizabeth has been serving the needs of legal and service professionals for 19 years. She started her career specializing in Time and Billing for the legal and service professional and has expanded that base into Practice Management and Document Management. She is a detail-oriented project manager who pays attention to the specific training needs of her clients in order to deploy a successful implementation. She works closely with the data migration team to make certain all aspects of Time and Billing are considered during migration to keep operations running smoothly. She has a dedicated following of long-term clients who value the consistency of quality she provides and expects of her team.

SKILLS
  • Project Management
  • Application Training & Support Specialist
  • Curriculum Development
  • Custom report writing
  • HTML Report Writing and Integration Services
  • Billing and Accounting Assistance Services
PRODUCT SPECIALTIES

NetDocuments, Centerbase, Rocket Matter, TABS/Practice Master, Zola Suite, Clio, Cosmolex, PCLaw, Time Matters/Billing Matters, Timeslips, Microsoft Office Suite, Microsoft SQL, Custom Reporting

I believe in client service above and beyond anything else. If you don’t stay in touch with your clients, you can’t serve them. I want every client to have a personal relationship with every person they work with at 3545. I will focus on the details of your implementation or service plan to help your firm achieve success.

Randall Williams

Partner — Houston, TX

Randall served as an IT director for a multi-office Law Firm prior to joining the 3545 Team 7 years ago. He brings a background of understanding of what challenges internal IT faces and strives to meet the needs of those professionals by adding resources and expertise supplements for them. For our Managed Service clients, Randall serves as the technical lead for system design incorporating peripherals such as faxing, copying, and phone system technology into a network backbone that meet the specific needs of our clients. He is dedicated to right-sizing technology to the firm and the software they use. He serves as a security advisor to make certain our clients are aware of cyber security and business continuity.

SKILLS
  • IT Engineer
  • Amazon Web Services
  • VMware/HyperV Specialist Specialist
  • Network & System Design (Infrastructure Rightsizing)
  • 3CX Phone Systems
  • Office365
  • Security Design and Management
SYSTEM SPECIALTIES

Microsoft Certified Solutions Associate (MCSA), VMware, Cisco, Malware Bytes, Sonic Wall, NetDocuments

The engineering team is dedicated to designing or redesigning infrastructure that works for the firm. My team works closely with the applications team to make certain all systems work together seamlessly. Networks should be designed to meet the needs of the people and the software, not the engineers who maintain them.”

Amina Mahbrouk

Programmer — Houston, TX

SKILLS
  • Linux, UNIX and Windows OS
  • Oracle and SQL Databases
  • Database administration
Andy Soares

Consultant — Houston, TX

Andy brings a deep and diverse range of tech implementation experience that especially aligns with today’s transformational IT change needs of law firms. His areas of expertise include IT change and service management, stakeholder management, business process mapping, end user experience design, and project management. He is a results-oriented and data driven professional dedicated to understanding client’s business needs and developing and implementing tailored solutions to fulfill them.

SKILLS
  • ITIL Frameworks
  • Mobility Tech
  • IT Services: AWS, PC Lifecycle, Operating Systems, Office365, Network Connectivity (Wireless/LAN), Data Migration, and Business Applications
  • Organizational Change
  • Risk Analysis
  • Data Analysis & Modeling
  • Change Readiness Assessment
  • Project Management
  • Application Support
  • Systems Training
CERTIFICATIONS & SPECIALTIES

ITIL v4 Foundation Certification/Change Management Specialist (CMS)/PMP (pending)/Amazon Web Services Cloud Architecture (pending)

Ashley Wakefield

Consultant — Houston, TX

SKILLS
  • One-on-One Application Training & Coaching
  • Problem Solving/Troubleshooting
  • Workflow & Training Documentation
  • Legal & Medical Application Specialist

I started working at 3545 when I was in college, before I knew what I wanted to do. Shortly after I started, I realized this is the career for me. I added a second major and worked hard to achieve my educational objectives so that I can apply my MIS and accounting skills to my client projects.

Caren Schwartz

Associate — Fairfield, CT

SKILLS
  • Application specialist for time billing and accounting
  • Certifications in a variety of popular accounting, billing and practice management applications
CERTIFICATIONS & SPECIALTIES

I am part of 3545 so that I can find the right people to solve our clients’ problems. My role is primarily focused on billing and accounting solutions. My favorite parts of my job include matching clients to the software that works for them and teaching them how to use it effectively. I live for the “AHA” moment when a client sees how the software is going to work for them. My saddest moments are when I meet a potential client who is beyond frustrated with the software they are trying to use.

Danny Zada

Consultant — Houston, TX

SKILLS
  • Application Implementation Specialist
  • Accounting Technology Solutions & Analysis
  • SQL Server and SSRS
  • Database conversion and Integrations
Eladio Guevara

Project Manager — Houston, TX

SKILLS
  • IT Engineer
  • Desktop and Server Support
  • Backup and Disaster Recover Specialist
  • Managed Services
  • Technical Troubleshooting
CERTIFICATIONS & SPECIALTIES

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 / Cisco Certified Network Associate Routing and Switching: CCNA R&S

I started my career at 3545 when I was still in undergraduate school.  I stayed because of the challenge and the opportunities to learn every day. I want to give this opportunity to every new person we hire.

Hussein Sharaf, PhD

Head Programmer

SKILLS
  • Application Implementation Specialist
  • Designing and Building Multi-Tier Applications
  • Control Development Processing
  • Business Analysis & Strategy
  • Expert in MS Office Development
CERTIFICATIONS & SPECIALTIES

Microsoft Office / Java / Python / SQL / C++, C#, C

Karen Lizama

Application Consultant Intern — Houston, TX

Karen brings a unique blend of experience and skillsets to 3545 Consulting having worked previously in law firm and IT services environments. Karen works with the Analytics/Automation/Coding (AAC) team at 3545.

SKILLS
  • Law Firm Operations
  • Tech/Help Desk Support (Microsoft Office, LMI remote support and in-person for PC and Mac)
  • Legal Document and Case Matter Management (including document and data security)
  • Legal Research (CaseText, Re:SearchTX, and Pacer)
  • Bookkeeping, Billing & Invoicing
  • IT Inventory Tracking
  • IT Configuration, Software Installation & Data Analysis & Conversions
  • Employee Training
  • Project Management

I consider myself a ‘forever student,’ eager to both build on past work experiences while staying in tune with evolving technology. It is important to me to continue to learn and at 3545 I have found an opportunity to do just that. Each client of 3545 has a unique set of problems. I have come to appreciate the team’s dedication to learn and understand these problems to be able to offer each and every client solutions that are tailored to them.

Lisa Shaw

New Business and Marketing Coordinator — Houston, TX

SKILLS
  • Order Processing
  • Vendor Relations
  • Marketing Development
  • Client Services

I work with data analytics, but mostly I work with people to solve their problems. Data is meaningless, unless, you can make it come alive and help someone run their business.

Margarito Penaloza

System Engineer — Houston, TX

SKILLS
  • Desktop and Server Support
  • Backup Services Specialist
  • Managed Services
  • Technical Troubleshooting

I am so happy to be a part of a professional team. I have the opportunity to learn new things every day, and when I do I can immediately help someone.

Nardine Gerges

Programmer — Houston, TX

SKILLS
  • SQL Coding
  • SQL Reporting Tools
  • Power BI
Rose Rowland

Associate — Cortlandt Manor, NY

SKILLS
  • Project manager
  • Document automation and workflow specialist
  • Practice management specialist
  • Microsoft Word formatting specialist
CERTIFICATIONS & SPECIALTIES

HotDocs / Time Matters / Action Step / Clio / Credenza / NetDocuments

Sarah Rosas

Data Analyst — Houston, TX

SKILLS
  • Designing and Building Multi-Tier Applications
  • Control Development Processing
  • Business Analysis & Strategy
  • Document Automation and Workflow Specialist
  • Database conversion and Integrations
CERTIFICATIONS & SPECIALTIES

Microsoft Office / Adobe Creative Cloud: Photoshop & Illustrator / HTML / Visual Studios: C# / Java / ASP.NET

Seth Rowland

Associate — Cortlandt Manor, NY

SKILLS
  • Document automation and workflow specialist
  • Practice management specialist
  • Time Matters Power View designer and feature package developer
  • Online Document Management System Specialist
  • Visual Basic, jQuery and SQL
  • Database conversion and Integrations
CERTIFICATIONS & SPECIALTIES

HotDocs / XpressDox / Exari / DealBuilder / Time Matters / Action Step / Amicus Attorney / AdvologixPM / Clio / NetDocuments / DropBox / SpringPM / Zola Suite

If you can imagine it, we can build it. For the past 20 years, I have built a team that delivers document automation and work flow solutions for our clients. We will listen to your concerns and your vision; if our team has the skill set, we will make it happen.

Selena Hernandez

Administrative Support — Houston, TX

SKILLS
  • Client Service Specialist
  • Client Relationships
  • Office Management Services & Scheduling
  • Marketing & Business Development
Selena Sotelo

Office Manager — Houston, TX

SKILLS
  • Customer & Vendor Relations
  • Marketing & Business Development
  • Office Services
  • Administrative Support Services

I run the office so that everyone can work for our clients. When you call, I have to make certain I respond quickly and without hesitation. Our clients need us, and I have to make certain we are ready to respond. When the office runs smoothly, the clients get the service they deserve.

Independent Associates & Contractors
Carolyn MacKenzie

Applications — Coral Springs, FL

SKILLS
  • Application Specialist for Billing and Practice Management
  • One-on-One and Group Training
  • Technical Support for Billing and Practice Management Software
CERTIFICATIONS & SPECIALTIES
Joe Nelson

Associate — Fort Worth, TX

SKILLS
  • Customized Programming
  • Specialized Applications
  • Excel & MSAccess Training
CERTIFICATIONS & SPECIALTIES
Mike Cash

Associate — New York City, NY / NJ

SKILLS
  • Accounting and Business Advisory
  • Back Office Management and Consulting
  • Business Development
  • Financial Performance Advisor
CERTIFICATIONS & SPECIALTIES
Neil Quateman

Associate — Los Angeles, CA

SKILLS
  • Document Management and Office Efficiency
  • Formalized Application Training
  • Application Selection, Integration and Implementation
  • Contributing Author of The California Guide to Opening and Managing a Law Office
CERTIFICATIONS & SPECIALTIES
Rosa Katz

Associate — Redwood City, CA

SKILLS
  • Application Implementation Specialist
  • Management Information Services
  • Accounting Technology Solutions & Analysis
  • Business Advisory Services & Workflow
  • Fluent in Spanish and French
CERTIFICATIONS & SPECIALTIES
Get in touch with us today.